Customer Service Supervisor

Requirements :

• At least 3 years of experience in Customer Service, especially in Logistics and Shipping.
• Excellent interpersonal and communication skills, with a positive attitude.
• Strong ability to organizational and time-management skills, and able to manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Familiar with Google Workspace.
• Essential Skills :
• Problem-Solving : Ability to handle difficult situations and find solutions to customer complaints.
• Leadership : Strong team management and motivational skills.
• Empathy : Understanding customers needs and ensuring they feel heard and valued.
• Data-Driven Decision Making : Use of metrics and KPIs to monitor service levels and make improvements.
• Placement : Jakarta Utara

Job Activity :

1. Team Supervision & Coordination

• Lead, supervise, and mentor the import customer service team to achieve operational KPIs.
• Assign workloads, monitor team performance, and provide guidance to ensure service quality.
• Conduct regular team meetings to share updates, improvements, and issue resolutions.

2. Customer Relationship Management

• Handle inquiries and escalations from key customers regarding import shipments.
• Build and maintain strong relationships with clients by providing timely and accurate updates.
• Ensure consistent customer satisfaction by delivering professional and responsive service.

3. Compliance & Reporting

• Ensure all import activities comply with local customs regulations and company SOPs.
• Monitor KPI metrics (on-time delivery, documentation accuracy, service level, etc.).
• Prepare weekly/monthly operational reports for management.