Ecommerce Support Staff

Job Description:

• Assist in the maintenance and activation reporting of major merchants between regional teams and HQ.
• Manage and update key merchant activation and engagement reports on a regular basis.
• Drive coordination with regional teams to conduct offline merchant visits and maintain relationships.
• Support the activation of merchants through offline follow-up, ensuring platform readiness and participation.
• Serve as a communication bridge between regional teams and HQ, especially for Mandarin-speaking stakeholders.
• Collaborate with other internal departments to ensure the seamless implementation of merchant-related strategies and tasks.

Job Requirements:

• Bachelor's degree in Business, Communication, or related fields.
• Proficient in Mandarin (both spoken and written) is required.
• Strong communication and coordination skills, with the ability to engage stakeholders at various levels.
• Detail-oriented and able to manage and track multiple merchants/accounts simultaneously.
• Comfortable with field work, including offline merchant visits when needed.
• Experience in e-commerce or platform-based industries is a plus.
• Proficient in using Feishu(Lark) for coordination tools, those who hold the "Feishu Efficiency MVP Certification" are preferred