Job Openings Ecommerce Support Staff

About the job Ecommerce Support Staff

Job Description:

  • Assist in the maintenance and activation reporting of major merchants between regional teams and HQ.
  • Manage and update key merchant activation and engagement reports on a regular basis.
  • Drive coordination with regional teams to conduct offline merchant visits and maintain relationships.
  • Support the activation of merchants through offline follow-up, ensuring platform readiness and participation.
  • Serve as a communication bridge between regional teams and HQ, especially for Mandarin-speaking stakeholders.
  • Collaborate with other internal departments to ensure the seamless implementation of merchant-related strategies and tasks.

Job Requirements:

  • Bachelor's degree in Business, Communication, or related fields.
  • Proficient in Mandarin (both spoken and written) is required.
  • Strong communication and coordination skills, with the ability to engage stakeholders at various levels.
  • Detail-oriented and able to manage and track multiple merchants/accounts simultaneously.
  • Comfortable with field work, including offline merchant visits when needed.
  • Experience in e-commerce or platform-based industries is a plus.