SLA Analyst Staff

Requirements:

1. Minimum Bachelor's degree in a relevant field.
2. Chinese proficiency preferred.
3. Proficient in Office Suite (Spreadsheet/Excel, Word, PowerPoint, etc.).
4. Strong analytical and problem-solving skills.
5. Experience in logistics or a related field is a plus.

Job Description:

1. Manage and improve SLA accuracy and product quality.
2. Monitor, analyze, and address SLA discrepancies.
3. Establish meeting and inspection mechanisms for quality improvement.
4. Manage feedback and drive improvements across departments.
5. Evaluate reports of abnormal incidents in outlets.
6. Optimize systems, standards, and regulations for SLA enhancement.
7. Inspect and approve quality assessment results.