Quality Control Specialist

Job Description

- Monitor and handle operational issues, abnormal cases, processing time appeals, and fine reduction or exemption requests.
- Investigate operational problems, identify root causes, and coordinate corrective actions with relevant teams.
- Prepare and maintain reports on quality issues, case progress, and resolution status.
- Analyze recurring issues and support process improvements, SOP implementation, and initiatives to enhance operational efficiency and service quality.

Job Requirements
- Bachelor's degree in Industrial Engineering, Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 1–2 years of experience in Quality Improvement, Quality Control, Operations, Process Improvement, or Logistics.
- Mandarin speaker is mandatory, with good communication skills in a professional working environment.
- Strong analytical, problem-solving, coordination, and follow-up skills.
- Proficient in Microsoft Excel, detail-oriented, and able to manage multiple tasks under pressure.