Complaint Handling Staff

Job Description

- Maintain good relationships with customers.

- Handle and resolve customer complaints, claims arbitration.

- Managing day-to-day tickets from ticketing system partner and internal cross functions.

- Service data statistics and sorting.

- Provide explanations to consumers regarding products and services.

Job Requirements

- Minimum bachelor's degree in any field.

- Good communication skill

- Able to be handling complaints and provide feedback for customer has problem solving skills.

- Understand how customer service works at a detailed level

- Accustomed to working with a team, willing to shift systems and work on holidays.