Gateway Supervisor (Mandarin Speaker)

Key Responsibilities:

- Supervise day-to-day gateway operations including receiving, sorting, and dispatching cargo.

- Coordinate with linehaul, warehouse, and sorting teams to ensure on-time cargo transfer.

- Ensure all packages are processed correctly, following scanning and handling procedures. Monitor delivery timelines and ensure compliance with service-level agreements (SLA).

- Act as the main liaison with Mandarin-speaking vendors or partners.

- Resolve operational issues promptly and effectively.

- Conduct regular performance evaluations and provide training or coaching to gateway staff. Ensure safety and cleanliness standards are followed at the gateway hub.

- Generate daily/weekly reports on operational KPIs, issues, and improvement plans.

- Work closely with the logistics, transportation, and customer service teams to improve operational efficiency.

Job Requirements:

- Bachelor's Degree in Logistics, Transportation, Supply Chain, or a related field.

- At least 23 years of experience in logistics, gateway, or warehouse operations; supervisory experience is preferred.

- Fluent in Mandarin (spoken and written) required for communication with internal and external stakeholders.

- Strong leadership, problem-solving, and team management skills.

- Good analytical skills and attention to detail.

- Proficient in Microsoft Office (especially Excel) and operational tools or WMS systems.

- Willing to work shifts, weekends, or overtime when required.

- Able to work under pressure and adapt quickly to operational changes.

- Preferably domiciled or willing to work in the Cikarang area.