Customer Service (Mandarin Speaker)

JD:

-Monitor and analyze Service Level Agreement (SLA) data to ensure accuracy and identify potential delays or discrepancies.

-Track operational errors throughout the delivery process (from order to delivery confirmation), assist in proposing corrective actions, and support adherence to operational standards.

-Analyze quality data from operational areas, summarize key findings, and assist in quality improvement initiatives.

-Provide information and guidance to outlets regarding quality standards and process updates.

-Act as a liaison between the operations team and Customer Service department to ensure smooth coordination and implementation of service improvements.

-Assist in monitoring customer complaints and feedback, contributing insights to improve service quality and operational efficiency.

Requirements:

-Bachelors degree in any major.

-1-2 years of experience in logistics, business operations, or customer service (Fresh graduate welcome to apply).

-Strong analytical and communication skills.

-Proficient in Microsoft Office (especially Excel and PowerPoint).

-Responsible, detail-oriented, and able to work in a fast-paced environment.