General Manager (Hospitality)

Position: General Manager

Industry: Hospitality

Location: Stung Treng Province, Cambodia

Responsibilities:

Operational Leadership
- Provide strategic direction and leadership to lodge management.
- Oversee daily operations for seamless guest experiences.
- Implement and maintain high-quality standards across all departments.
- Develop and maintain standard operating procedures (SOPs).
- Oversee building projects and ensure high maintenance standards.
- Manage budgeting and reporting for operations and projects.

Guest Experience
- Foster a culture of exceptional customer service.
- Address guest complaints promptly and implement improvements.
- Introduce innovative initiatives to enhance guest experiences.
- Train staff in top-class customer care.

Financial Management
- Collaborate with leadership to develop and manage the annual budget.
- Monitor financial performance and analyze variances.
- Identify revenue-generating opportunities and implement cost-saving measures.
- Develop yield management strategies to increase occupancy.

Sales & Marketing
- Work with sales and marketing teams to drive revenue.
- Develop effective sales strategies to attract new business.
- Cultivate relationships with clients and industry stakeholders.
- Provide accurate reporting on sales and marketing efforts.

Human Resources
- Partner with the People Team for recruitment and training.
- Foster an inclusive and positive work environment.
- Conduct regular meetings and training programs for staff development.

Quality Assurance
- Ensure compliance with industry standards and regulations.
- Conduct regular inspections for cleanliness and maintenance.
- Maintain valid licenses and compliance with local laws.

Community Management
- Build positive relationships with the local community and conservation NGOs.
- Represent the lodge at community and industry events.


Qualifications:

• Education: Bachelor's degree in Hospitality Management or related field.
• Experience: 5-8 years in operations and leadership within 4-5 star lodges, resorts, or small hotels.
• Strong financial acumen and budget management experience.
• Knowledge of hotel management software and industry best practices.
• Advanced computer literacy, particularly in hospitality systems.
• Excellent understanding of hospitality standards, particularly in food and beverage.

Salary:

$5000

Contact Information:

• Email: careers@jtccs.net
• Phone/Telegram: (+855) 96 414 6789
• Telegram ID: @jtccscareers
• Website: www.jtccs.net
• Address: 7th Floor, SV35 Office Building, Mao Tse Tong Blvd, Phnom Penh 12302