Front Office Supervisor (Education)

Position: Front Office Supervisor 

Reports to: Front Office Manager

Preferred: Female Only

Industry: Education

Location: Phnom Penh, Cambodia

Responsibilities:

• Act as a point of contact between school and home about attendance, lateness, schedule, school program, etc.;
• Ensure efficient and timely home communication of the assigned classes;
• Filter parent inquiry and respond to parent inquiry about student learning, school life, school fees, and other inquiries and report parent feedback on weekly and monthly basis;
• Lead initiatives and collaborate with faculty and Academic Class Supervisor to improve home school partnership and parent satisfaction about the school service;
• Ensure efficient drop off and pick up;
• Coordinate parent-teacher meetings as per parent/faculty request;
• Supervise meal time and lead initiatives to improve school foods
• Keep record of student incident and sickness;
• Collect fees payment and admission;
• Assist Front Office Manager to achieve the set target of student enrollment;
• Keep record of student enrollment and family information;
• Assist Front Office Manager in the daily operations to meet and exceed the parent expectations and requirements;
• Assist Front Office Manager in the overall improvement of parent satisfaction/school program and activities;
• Work with Front Office Manager to supervise the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program.
• Participate in the planning and preparation of the daily, short term and long-term plans to increase the current parent satisfaction and attract new parents;
• Execute other tasks requested by Front Office Manager.

Qualification:

• Bachelor Degree in Education, Management, Sales, Marketing or equivalent

Requirements:

• Experienced in working with International School is a plus;
• Fluent in English speaking and Writing
• Professional appearance
• Excellent communication and interpersonal skills;
• High sense of responsibility, result oriented, dynamic
• Good analytical and creative problem-solving skills;
• Strong organizational and time management skills;
• Fast learner and desire to achieve set goals.

Benefits:

• Competitive monthly salary depending on qualifications.
• Annual salary increments from 10% to 30% depending on performance and professional growth.
• Paid Annual Leave of 18 days per year on top of the public holiday and Paid Sick Leave of 6 days per year.
• Special leave, maternity leave, and other leaves are permitted in accordance with the Cambodian Labor Law
• 10 days extra leave per year during school break
• Private Health Insurance for International Staff and Social Benefits provided by National Social Security Funds for Local Staff
• Free lunch during working days
• Annual trip during the school summer break
• Overseas and traveling abroad missions such as USA, England, Australia, Korea and Singapore. Etc.
• Foreign employees receive airfare allowance, visa and work permit allowance, private health insurance and evacuation home in case of serious sickness or accident during their employment on top of the above-mentioned benefits.

Working Hours:

• Mon - Fri : 7:30 AM - 4:30 PM

Salary:

• $ 1000 - $ 1500

Contact Information:

• Email: careers@jtccs.net
• Phone/Telegram: (+855) 96 414 6789
• Telegram ID: @jtccscareers
• Website: www.jtccs.net
• Address: 7th Floor, SV35 Office Building, Mao Tse Tong Blvd, Phnom Penh 12302