Job Openings Head of Operations Policies Development Unit

About the job Head of Operations Policies Development Unit

Position Title - Head of Operations Policies Development Unit
Reports To - Head of Support Services Department
Workplace - Head Office

Credo Bank is a strong, stable financial institution with a 26-year history. The company is represented by 93 branches throughout Georgia, providing uninterrupted services.

Credo Banks mission is to help Georgian entrepreneurs and their employees build a better future by offering affordable financial services.

For us, Credos mission starts with our team. We create opportunities for employees to develop, learn and advance

#WeCreateOpportunities

We believe that the best results are achieved through teamwork and mutual support

#OurStrengthIsInTeamwork

We offer:

  • A positive, team-oriented and dynamic work environment;
  • Learning and development opportunities;
  • Professional training and master classes;
  • Corporate events;
  • Health insurance;
  • Co-financing of subscriptions to leading sports and health clubs;
  • We are looking for a motivated and development-oriented candidate who shares the values ​​of Credo Bank.

Purpose of the position:

The main purpose of Operations Policies Development Manager is to provide management, and support to the Operations Policy Development Department. The main goal of the department is to develop and / or update Credo operations Manuals / Policies / Procedures / Standards and Forms. Regularly amend existing operations Manuals / Policies / Procedures / Standards and Forms by creating continues development feedback system and control implementation in Service Centers with cooperation of relevant departments.

General Responsibilities:

  • Understand and support the Credo philosophy and objectives;
  • Do all within his/her ability to meet targets set by supervisor and work unceasingly to enable the organization to meet its goal;
  • Conduct all activities in compliance with Credo policies and procedures;
  • Demonstrate loyalty to Credo and practice a high level of honesty & integrity.
  • Protect the material values of the organization, in accordance with the credo consumption policy;
  • Attend information security training and sign information security consent statement (signature confirmation that a breach of any part of the application is considered as a Violation of duties and responsibilities, which causes disciplinary action).

Major Responsibilities:

  • Increase staff access to quality assured advice and information;
  • Support and encourage the sharing of best practice amongst Service Centers;
  • Compile feedback reports for organization, identifying gaps in learning/knowledge and spotting trends which will help feed in to both the training and Performance & Quality processes;
  • Manage the process of Exploring existing Operations Manuals / Policies / Procedures / Standards and Forms acting in the field of credit and retail operations (Credit Policy, Cash-desk and Remittance policies, Lending and non-lending products policies and procedures and related guidelines;
  • Diagnoses and provides recommendations for improvement;
  • Manage the process of Analyzing Credo Credit and Retail operations; diagnosing gaps and provide recommendations for improvement to management;
  • Based on identified gaps and best practices as well as Credo Operations Meetings decisions manage the process of development / update retail Operations and Credit Manuals / Policies / Procedures / Standards and Forms;
  • Management of Constant and ongoing update of Credit and retail Operations Manuals / Policies / Procedures / Standards and Forms in line with the ongoing changes within the organization;
  • Manage the process of Analyzing agreements/contracts concluded by Credo with clients in close collaboration with Legal Department; diagnose and provide recommendations for improvement in case of need, as well as supervise implementation of recommended and approved changes;
  • Collaborate with relevant departments / units of the organization in the process of policy / procedure / standard / forms development;
  • Research, create and implement system of continuous feedback identification of best practices within Credo Service Centre network with regard to operations management;
  • Control implementation of approved updates and changes of Credit and Operations Manuals / Policies / Procedures / Standards and Forms;
  • Manage development of testing system in Operational Policy including designing tests for annual attestations of Credo Operational staff (in collaboration with relevant Departments of Credo);
  • Any proposed changes / updates in Credit and Operations Manuals / Policies / Procedures / Standards and Forms shall be made only after CEO/CRO approval and instructions;
  • Participate in Bank Transition related work group and specific projects create Manuals/ Policies/Procedures in alignment to the NBG Requirements.

Knowledge, Skills and Abilities:

  • Knowledge of NBG regulations/guidelines related to Credit/Retail Procedures;
  • Analytical thinking and good attention to details;
  • Understanding of business principles in each area of Credo operations;
  • Good understanding of Credo Main Databases;
  • Be proactive and self-motivated for development, able to work under pressure;
  • Excellent verbal and written communication skills in Georgian, Russian and English languages;
  • Negotiates with others to achieve the best possible outcome;
  • Positive and flexible attitude to work particularly new initiatives;
  • Good judgment and ability to work independently including self-motivation;
  • Be organized, accurate and able to manage multiple tasks under tight deadlines;
  • Skill to encourage others at all times to look for better ways of doing things;
  • Ability to deal positively and objectively with conflict;
  • Proven interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders at all levels;
  • Computer literate (strong knowledge of MS Office);
  • Strong sense of responsibility;
  • Time management skills;
  • Staff & Project Management Skills;
  • Be an effective team worker;
  • Willingness to travel throughout the country as required.

Interested candidates please complete the application.
The deadline for applications is November 28, 2024.


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