IT Support System

We are looking for IT Support System with excellent interpersonal skills for the IT technical support position

Responsibilities

• Write and test code, refining and rewriting it as necessary, and communicate with any programmers involved in the project
• Evaluate the software and systems that make computers and hardware work
• Develop existing programs by analyzing and identifying areas for modification

• Integrate existing software products and get incompatible platforms to work Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Qualifications

• Degree in computer science or information technology.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

• Must be Saudi National.
• Must be based in Riyadh, Saudi Arabia.