Products Training Engineer

We are looking for an experienced and result-driven Products Training Engineer with

excellent skills and willingness to work under pressures, and learn new knowledge within

international environment, with training, communications, and presentations skills

Responsibilities

• Take ownership of customer training sessions either online or offline

• Good knowledge of SaaS Technology

• Training Documentation and records

• Build the training materials (Presentation, documentation, etc.)

• Follow up with clients after training

• Keep up to date with the products team

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document information in the form of knowledge base, tech notes and articles

• Work with the technical lead assigned to the business area, define design solutions

across all system components, and identify all configurations and build tasks, and

• Follow the SLA for issues with respect to the severity.

• Help Technical support engineers

You shouldn’t apply if

• You're not a native Arabic speaker

• You're looking for a short-term gig. We prefer long-term employees

• You don't enjoy (enterprise) software and technology

• You value job titles and organizational fluff, or

• You aren't a self-starter and need training for everything you do

• You're not a proactive person

Requirements

• Bachelors in CS, CE, IT, CIS or equivalent

Out of work for at least 3 months 

• Living in Jeddah is a must

• Saudi National, Native Arabic speakers with High proficiency in English with excellent written and oral skills are a must

• Having a minimum of 4+ years in a client-facing role.

• Proven working experience in enterprise training and technical support, IT support, or as

a technical engineer

• Strong problem-solving skills

• Excellent client-facing skills

• Keen to learn new technologies

• Excellent written and verbal communication skills, and

• Great interpersonal and communication skills

• A self-learner can pick up tech skills with minimum support and have a curiosity about

learning new concepts.

• Do not shy away from work that requires patience and perseverance.

• Experience in working with SaaS technology.

• Good Experience with CRM and Marketing Platforms

• Excellent knowledge of Business processes and how to create business processes