Technical Support Officer

We are looking for (Technical Support Officer) (Saudi National) to be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.

Qualifications:

• Bachelor degree of computer science or related field is a must.
• Must be Saudi National.
• Fresh graduate our out of work for more than three months.
• Must be based in Riyadh ,Saudi Arabia.
• Must have IT background or Experience.