Technical support engineer

We are looking for an experienced and result-driven Technical support engineer with

excellent skills and willingness to work under pressures, and learn new knowledge within

international environment

Responsibilities

• Take ownership of customer issues and see problems through to resolution

• Deliver voice, email, and chat-based technical support to a wide range of customers

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate

internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document information in the form of knowledge base, tech notes, and articles

• Work with the technical lead assigned to the business area, define design solutions

across all system components, and identify all configurations and build tasks, and

• Follow the SLA for issues with respect to the severity.

You shouldn’t apply if

• You're not a native Arabic speaker

• You're looking for a short-term gig. We prefer long-term employees

• You don't enjoy (enterprise) software and technology

• You value job titles and organizational fluff, or

• You aren't a self-starter and need training for everything you do

• You're not a proactive person

Requirements

• Bachelors in CS, CE, IT, CIS or equivalent

• Living in Jeddah is must or willing to re-locate to Jeddah smoothly

Out of work for at least 3 months

• Saudi National, Native Arabic speakers with High proficiency in English with excellent written and oral

skills are a must

• Having a minimum of 4+ years in a client-facing role.

• Proven working experience in enterprise technical support, IT support, or as a technical

engineer

• Strong problem-solving skills

• Excellent client-facing skills

• Keen to learn new technologies

• Excellent written and verbal communication skills, and

• Great interpersonal and communication skills

• A self-learner can pick up tech skills with minimum support and have a curiosity about

learning new concepts.

• Do not shy away from work that requires patience and perseverance.

• Experience in working with SaaS technology.

• Good Experience with CRM and Marketing Platforms

• Excellent knowledge of Business processes and how to create business processes

• BSc/BA in marketing or relevant field