About the job Collaboration Engineer
We are looking for a Collaboration Engineer ( Saudi National) to be responsible for leverage their understanding of their organization's mail routing and identity management infrastructure to enable efficient and secure communication and data access. Operating with an engineering and solutions mindset, they use tools, programming languages, and APIs to automate workflows .
Responsibilities:
· Ensure stable and reliable Operation for internal cloud Day-to-day performance monitoring. Troubleshooting and fault analysis and repair.
· Trouble ticket generation, response and escalations.
· Standard changes implementation via our change control systems and processes. Administration for Management applications for health monitor and archive configuration.
· Participate in a 24x7 call-out rota. Ticket and standard changes response for customer with valid support contract Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs.
Qualifications:
· Bachelor degree in computer science or related degree.
· Junior or out of work for more than three months.
· Must have IT experience.
· Must be Saudi National.
· Must based in Riyadh, Saudi Arabia .
· 1+ years of hands on experience in designing architecting, and administering routes, switches, band width, modeling and VOIP infrastructures.
· Certifications in collaboration, cisco switches, media gateways-routers, cisco/Tandberg and polycom video endpoints, cisco and polycom immersive technology and cisco webex.
· Knowledge of video conferencing hardware and ITU standards.
· Should have strong interpersonal and presentation skills .
· Must demonstrate ( can-do) attitude.
· Fluent in English.
· Gulf experience is a must.