Customer Service Specialist - Entry Level

The Customer Service Agent opening is actually full-time based upon an anticipated routine of 35-40 hrs every week, Sunday- Saturday. Workers are actually needed to possess versatility to operate some of our 8-hour shift schedules during our usual company hours of 5:00 am-10:00 pm true time. Criterion instruction times are actually Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 weeks. It may be essential, given the business requirement, to operate periodic overtime.

Major Responsibilities

Respond to inbound calls from our customers on issues associated with help qualification concerns and also prescription standing queries

Overview and teach customers on their prescribed advantages, use plan, formulary, fees and status of orders and also cases or inquiries

Ask necessary concerns and pay attention actively while chronicling demanded details in pc devices

Pinpoint issues and also correspond solutions and also measures to clients, pharmacies and also doctors with prescribed orders as well as reorders

Make outgoing calls to clients on prescribed purchases as well as payment issues

This job is similarly tough and also worthwhile. You'll be actually called on to study complex problems pertaining to member prescribed and/ or pharmacy advantages across a number of databases which needs eloquence in personal computer navigation and also toggling while confidently as well as compassionately taking on with the customer.

You'll be actually compensated and also realized for your efficiency in an environment that will test you and also give you clear direction on what it takes to prosper in your task and also offer progression for other tasks you may want

JOB INTERVIEW PROCESS-- Our job interview method has actually been sleek for your benefit! Your electronic, taped meeting will definitely contain 5 questions and last lower than 30 minutes. So, feel free to be verbalize, clear, and also detailed. Once a choice has actually been made after your job interview, our team will permit you understand!

Needed Qualifications

Secondary School Degree/ GED (or even greater) OR equivalent work adventure

1+ years of customer care adventure to include providing service over the phone

Understanding with personal computer and also Windows PC functions, that includes the ability to navigate as well as discover new and also intricate pc system applications

Essential know-how of Microsoft Office Term (ability to open and also navigate a term file) as well as Microsoft Excel (capacity to open and also navigate a spreadsheet).

Ability to function any one of our 8-hour shift timetables during our regular service hrs of Sunday - Sunday 5:00 am - 11:00 pm true time in Pacific Civil time OR Hill Standard Time depending on place.

Preferred Accreditations.

Get in touch with Center experience.

Customer Service expertise.

Experience with Grownup Knowing in online environment.

Knowledge collaborating with Digital platforms as well as units. Web, Chat, e-mail.

Wellness Care/Insurance setting (knowledge with medical language, health insurance plan files, or even benefit program layout).

Social work, personality health and wellness, condition protection, health advertising and actions modification (dealing with prone populaces).

Telecommuting Needs.

Demanded to possess a devoted workplace developed that is actually split from other living regions and offers details personal privacy.

Capacity to always keep all business vulnerable papers safe and secure (if suitable).

Must live in an area that can easily receive a UnitedHealth Team permitted fast net hookup or utilize an existing high-speed web company.

Must manage to link directly in to web-- using tough cord (either directly to cable box or even router).