Customer Support Specialist (Dutch & English)

Location: Greece
Work Model: On-site / Hybrid (depending on project needs)
Languages Required: Dutch (native or fluent) & English (fluent)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality service to customers across international markets. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

This position is ideal for candidates who enjoy problem-solving, working in a fast-paced environment, and building strong customer relationships.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in Dutch and English

• Provide accurate information regarding products, services, orders, and processes

• Resolve customer issues efficiently while maintaining a professional and empathetic approach

• Document interactions clearly and accurately in internal systems

• Escalate complex cases when necessary, following internal procedures

• Meet quality, productivity, and customer satisfaction targets

• Work collaboratively with internal teams to improve customer experience

Requirements

• Fluency in Dutch and English (spoken and written)

• Strong communication and interpersonal skills

• Customer-oriented mindset with a problem-solving attitude

• Ability to work independently and as part of a team

• Comfortable working with digital tools and support systems

• Previous experience in customer service or contact center roles is an advantage, but not mandatory

Whats Offered

• Competitive monthly salary (paid per month, not annually)

• Paid training and onboarding

• Stable role in an international work environment

• Career development and internal growth opportunities

• Relocation support may be available for candidates moving to Greece

• Modern office facilities and supportive team culture

Additional Information

This role requires flexibility to work in shifts, including weekends or public holidays, depending on operational needs.