Cloud Services Specialist (B2B) C1 English required

Cloud Services Specialist (B2B)

Location: Greece
Work Model: On-site / Hybrid (project-dependent)
Language Required: English (fluent)

Role Overview

We are looking for a Cloud Services Specialist to support business customers using cloud-based solutions. In this role, you will work closely with B2B clients, helping them understand, adopt, and optimize cloud services while delivering a high-quality customer experience.

This position is ideal for candidates with experience in cloud services, IT solutions, or B2B customer-facing roles, who are eager to grow in a technology-driven environment.

Key Responsibilities

• Support B2B customers with cloud-related inquiries via phone, email, and chat

• Provide guidance on cloud solutions, subscriptions, and service usage

• Identify customer needs and recommend suitable cloud-based solutions

• Resolve technical or account-related issues by following established procedures

• Collaborate with internal technical and sales teams to ensure customer success

• Maintain accurate documentation of customer interactions in CRM systems

• Meet quality, productivity, and customer satisfaction targets

Requirements

• Fluency in English (spoken and written)

• B2B Cloud Services experience is required

• Background in cloud technologies, IT services, or digital solutions

• Understanding of cloud concepts such as SaaS, IaaS, and PaaS

• Strong communication, analytical, and problem-solving skills

• Customer-focused mindset with a consultative approach

• Ability to work independently and within a team environment

• Previous experience in technical support, cloud sales, or account management is an advantage

Whats Offered

• Competitive monthly salary (paid per month)

• Paid training and onboarding

• International and dynamic work environment

• Career development opportunities within the technology sector

• Relocation support may be available for candidates moving to Greece