Croatian & English Customer Support Agent – Travel Booking (Athens)

Location: Athens, Greece

Working hours: Monday to Sunday, between 08:00 and 19:00 (8-hour shifts)

Work model: On-site (first 9 weeks) Remote option may be considered based on performance

Salary: €1,200 gross/month

Start date: February 2026

About the Role

Are you passionate about travel and helping people plan unforgettable experiences? We are looking for a Croatian & English speaking Customer Support Agent to join an international travel booking support team in Athens.

In this role, you will support customers who are booking flights, accommodations, and travel-related services. You will be the first point of contact, ensuring a smooth, friendly, and professional experience across all interactions.

Your Responsibilities

• Handle inbound customer inquiries via phone, email, and chat

• Assist customers with reservations, modifications, cancellations, and general booking questions

• Provide accurate information about services, policies, and travel-related procedures

• Troubleshoot booking issues and offer effective solutions

• Ensure a high level of customer satisfaction through professional communication

• Document all interactions clearly in internal systems

• Escalate complex cases when necessary, following support procedures

What We Are Looking For

• Native or fluent Croatian and fluent English (spoken and written)

• Strong communication and problem-solving skills

• Customer-oriented mindset with a positive and professional attitude

• Ability to multitask and work in a fast-paced environment

• Basic computer skills and confidence using multiple systems

• Availability to work rotating shifts between 08:00 and 19:00, Monday to Sunday

• Previous experience in customer support, travel, hospitality, or tourism is an advantage, but not mandatory

What You Can Expect

• Competitive salary: €1,200 gross/month

• Paid training and full onboarding in Athens

• International and multicultural work environment

• Possibility to work remotely after 9 weeks, based on performance and readiness

• Career development opportunities within a growing travel support operation

• Relocation support may be provided depending on the hiring process

Why Join?

You will become part of a dynamic, travel-focused environment where your language skills and customer service abilities make a real impact. If you enjoy helping people, solving problems, and being part of an international team, this role is an excellent next step in your career.