English + Dutch | Customer Support Specialist Remote/Hybrid Netherlands

Summary

Join an international support team in the Portugal and build your career in customer service within a fast-growing digital environment. This opportunity is ideal for Dutch and English speakers who enjoy communication, problem-solving, and working with global customers. Multiple openings are available for remote, hybrid, and office-based models depending on business needs. Relocation support is provided for eligible candidates moving within the EU.

We are hiring Customer Support Specialists for international projects based in the Portugal. The role includes assisting customers through email, chat, and phone while maintaining high service quality and professional communication standards.

Candidates should feel comfortable working in fast-paced environments, handling customer requests, resolving issues, and collaborating with multicultural teams. This position offers long-term career growth, professional training, and stable working conditions.

Responsibilities

• Support customers through chat, email, and phone channels
• Resolve customer inquiries efficiently and professionally
• Maintain accurate records using internal systems
• Follow company quality standards and KPIs
• Work closely with internal departments when needed
• Deliver a positive customer experience during every interaction

Requirements

• Fluent Dutch and good English communication skills
• Minimum 1 year experience in customer support, sales support, or contact center roles
• At least 6 months experience is mandatory for all applicants
• Strong communication and problem-solving abilities
• Basic computer and multitasking skills
• Ability to work flexible schedules if required
• Local candidates only with valid language skills

Important Information

Only local candidates with required language skills will be hired. Remote positions still require candidates to be locally based in thePortugal. EU applicants must be willing to relocate when required. Relocation support is wide and available.

Nederlandse 

Wij zijn op zoek naar Customer Support Specialisten voor internationale projecten in Nederland. In deze functie ondersteun je klanten via e-mail, chat en telefoon terwijl je hoge kwaliteitsnormen behoudt.

Je werkt in een internationale omgeving waar communicatie, teamwork en klantgerichtheid centraal staan. Dit is een uitstekende kans voor kandidaten die hun carrière willen ontwikkelen binnen customer service.

Verantwoordelijkheden

• Klanten ondersteunen via chat, e-mail en telefoon
• Problemen professioneel en efficiënt oplossen
• Gegevens correct registreren in interne systemen
• Werken volgens kwaliteitsrichtlijnen en KPI's
• Samenwerken met interne teams
• Een positieve klantervaring bieden bij elk contactmoment

Vereisten

• Vloeiend Nederlands en goed Engels
• Minimaal 1 jaar ervaring in customer service, sales support of callcenterwerk
• Ten minste 6 maanden ervaring is verplicht voor alle kandidaten
• Sterke communicatieve vaardigheden
• Basiskennis van computersystemen
• Flexibel beschikbaar indien nodig
• Alleen lokale kandidaten met vereiste taalvaardigheden worden aangenomen