Hotel Receptionist (relocate to East Africa)

Job Overview

Our client, a distinguished hospitality group in East Africa, is looking for an attentive and customer-focused Hotel Receptionist to join their front desk team. The ideal candidate will manage guest services with a warm, welcoming attitude, ensuring a memorable guest experience from check-in to check-out.

Key Responsibilities

• Guest Check-in & Check-out: Manage the front desk operations, including efficient check-in/check-out processes and room assignment.
• Customer Service: Address guest inquiries, requests, and complaints professionally and promptly, ensuring high satisfaction levels.
• Reservation Management: Handle room reservations, modifications, and cancellations in the hotels booking system.
• Billing and Payments: Process guest payments and maintain accurate records of transactions, invoices, and expenses.
• Communication: Coordinate with other hotel departments to ensure seamless guest services, including housekeeping, maintenance, and room service.
• Information Resource: Provide guests with information about the hotel amenities, local attractions, and dining options in the area.

Qualifications

• Experience: 1-3 years in a receptionist or front desk role, preferably in the hospitality industry.
• Education: Diploma or certification in Hospitality, Tourism, or a related field is a plus.

Skills:

• Excellent communication skills in English; knowledge of additional languages is an advantage.
• Proficient in Microsoft Office and hotel management software (PMS experience preferred).
• Strong interpersonal skills with a positive, guest-oriented attitude.
• Ability to handle multiple tasks and stay calm under pressure.

Benefits

• Competitive salary package
• Opportunity for career growth in a reputable hospitality company
• Supportive and team-oriented work environment