Software Product Support Engineer

Key Duties and Responsibilities:

• Apply engineering expertise and knowledge of simulation techniques of RecurDyn products to provide the highest level of technical guidance to Customers and Channel Partners either through interactions with the users or by creating high-quality knowledge material and ensuring high-quality, ,timely customer service that results in improved customer satisfaction and productivity.
• Identify the knowledge gap based on the latest industry trends and requirements.
• Work with multiple subject matter experts to address the gaps in knowledge.
• Create knowledge on the latest RecurDyn product releases.
  
• Develop technical expertise in one or more simulation areas
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
• Instruct training classes on the usage of RecurDyn simulation products, as required.
• Participate in other strategic and company initiatives, as needed.
• Be agile and open to new responsibilities based on the business need.

• Learn and gain expertise in new technical areas as and when required.

Minimum Education/Certification Requirements and Experience:

• Ph.D., Master or Bachelors degree in Mechanical / Aerospace Engineering Sound knowledge related to Multibody Dynamics/ Fluid Mechanics/ Heat Transfer and Numerical Methods.
• Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
• Engaging personality, engineering curiosity, and willingness for continuous learning Ability to work independently, as well as with others in a diverse team environment.
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
• Strong organizational and ,me management skills, possesses a sense of urgency.
• Projects a professional image and demonstrates business acumen, driven to succeed.
• Interested in working with customers and willing to travel, if required. 

Preferred Qualifications and Skills:

• MS/MTech degree preferred.
• Experience in using commercial or in-house CAE/CFD software for real-world industry-level applications.
• A minimum of 1 year of experience in the use of relevant FEA/ MBD/ CFD software or other commercial software (Can be obtained in a university setting).
• Experience of being part of the engineering product development cycle will be an added advantage.