Hotel Receptionist

We are seeking a friendly and customer-focused Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing excellent service and ensuring a smooth check-in and check-out process. You will assist with reservations, respond to guest inquiries, and handle administrative tasks in a professional manner.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly attitude
• Manage check-in and check-out processes efficiently
• Handle guest inquiries, provide information about hotel services and local attractions
• Process reservations and cancellations accurately
• Manage phone calls and direct them to the appropriate departments
• Handle guest complaints or requests and escalate as necessary
• Maintain accurate records of bookings and guest details
• Ensure the reception area is tidy and presentable at all times

Qualifications:

• Previous experience as a receptionist or in customer service is a plus
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to handle multiple tasks and work under pressure
• Proficient in using hotel management software and MS Office
• A customer-oriented approach with a professional attitude

Benefits:

Visa

Housing

Ticketing

Transportation

#HotelReceptionist #ReceptionistJobs #HospitalityJobs #SouthAfricaJobs #GuestServices #CustomerService #HotelJobs #FrontDeskJobs #ReceptionCareers #HospitalityCareers #TravelAndTourism