Phone Receptionist (Onsite, Day Shift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Job Summary

We are seeking a professional and customer-focused Phone Receptionist to serve as the first point of contact for incoming calls. The successful candidate will be responsible for answering and directing calls to the appropriate person, team, or department while ensuring a positive customer experience. When calls cannot be transferred, the Phone Receptionist will accurately gather customer information and relay messages to the appropriate team for follow-up.

Key Responsibilities

• Answer and manage incoming phone calls in a professional, courteous, and timely manner.

• Screen and transfer calls to the appropriate person, team, or department.

• Accurately take messages and record customer information when the intended recipient is unavailable.

• Ensure all customer inquiries and messages are documented and forwarded promptly for follow-up.

• Provide basic information to callers and direct them to the appropriate resources when applicable.

• Maintain professionalism and excellent customer service during all interactions.

• Handle multiple calls efficiently while maintaining accuracy and attention to detail.

• Escalate urgent or priority calls to the appropriate personnel when necessary.

Qualifications

• Previous experience in a receptionist, customer service, call handling, or administrative support role is preferred.

• Excellent verbal communication and interpersonal skills.

• Strong phone etiquette and customer service orientation.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Strong attention to detail and accuracy in recording customer information.

• Basic computer proficiency and experience using phone systems or CRM software is an advantage.

• Professional, reliable, and able to maintain confidentiality.

Key Skills

• Customer Service

• Telephone Etiquette

• Call Routing and Management

• Communication Skills

• Attention to Detail

• Time Management

• Data Entry

• Problem Solving

• Multitasking

ShoreXtra Perks

• Attendance Bonus –Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day
• Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Bronze Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• Onsite
• Monday - Friday, 6:00AM - 3:00PM