Service Manager

Job Title: Service Manager (with Parts Department Oversight)
Location: East London, Eastern Cape
Industry: Premium Brand Motor Dealership

Overview

A leading Premium Brand dealership in East London, Eastern Cape is seeking a Service Manager to oversee the Service Department, with additional responsibility for the Parts Department.

This is a management-level role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance.

Key Responsibilities

• Lead and manage the Service Department to achieve productivity, profitability, and customer satisfaction targets.
• Provide supervisory oversight of the Parts Department, ensuring smooth collaboration between Service and Parts teams.
• Maintain and improve CSI (Customer Service Index) scores through exceptional customer service and process excellence.
• Ensure adherence to OEM and dealership standards, processes, and compliance requirements.
• Support technical staff by leveraging strong mechanical/technical knowledge to assist with diagnosing, problem-solving, and quality control.
• Manage workshop loading, job allocation, efficiency tracking, and overall workflow.
• Oversee accurate warranty and maintenance claim submissions.
• Control departmental expenses, stock management, and resource allocation.
• Develop and mentor service and parts staff, conducting performance reviews and providing coaching where needed.
• Build and maintain positive relationships with customers, suppliers, OEM representatives, and internal stakeholders.

Requirements

• Previous Service Manager experience within a reputable motor dealership essential.
• Solid management experience, with the ability to lead and motivate a team.
• Strong technical aptitude/technical understanding of vehicle servicing, diagnostics, and workshop operations essential.
• Experience working with, or coordinating closely with, a Parts Department is highly advantageous.
• Exposure to a Premium Brand dealership environment is preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels.
• Strong organisational and problem-solving abilities.
• Valid drivers licence.

Remuneration

• Competitive basic salary
• Performance-based incentives
• Car allowance or company vehicle