Job Specification: Medical Administrator

Location: Greenacres Hospital, Port Elizabeth
Employer: Private Surgical Practice
Salary: R16,000 per month + 13th cheque

Overview

We are seeking a highly organized and professional Medical Administrator to join a busy surgical practice based at Greenacres Hospital, Port Elizabeth. The successful candidate will be responsible for ensuring the smooth day-to-day running of the practice, including medical billing, patient liaison, and administrative support for the surgeon.

Key Responsibilities

• Manage front-office operations, including patient reception and appointment scheduling.
• Handle patient queries in person, telephonically, and via email with professionalism and empathy.
• Perform accurate and timely medical billing to medical aids and patients, including ICD-10 and procedure coding.
• Process and follow up on medical aid claims, rejections, and outstanding payments.
• Maintain accurate patient records and confidential medical documentation.
• Coordinate with hospital departments, theatres, and other healthcare professionals regarding patient admissions, bookings, and procedures.
• Prepare and manage practice correspondence, reports, and filing systems.
• Assist with financial administration, including reconciling payments and preparing monthly reports.
• Ensure compliance with POPIA and other relevant healthcare regulations.
• Provide administrative support to the surgeon, including diary management, travel arrangements, and meeting coordination.

Requirements

• Minimum of 3 years experience in a medical administration or billing role.
• Strong knowledge of medical aid billing processes, ICD-10 coding, and practice management software.
• Excellent communication and interpersonal skills, with a patient-centered approach.
• Strong organizational skills and attention to detail.
• Ability to work independently in a fast-paced environment.
• Computer literacy (MS Office Suite and medical billing software).
• Professional and compassionate demeanor.

Remuneration

• Monthly salary: R16,000 (Cost to Company)
• Annual 13th cheque (performance dependent)
• Standard working hours, Monday to Friday.