Junior IT Support Engineer

The Junior IT Support Engineer is a technical position that requires basic knowledge across multiple areas of IT Support & Infrastructure. The Junior IT Support Engineer will be responsible for delivering effective IT Support requirements, to ensure maximum productivity of end users.

Key Performance Areas

(Any experience in below KPA will be advantageous)

• Provide On-Site First Level End User Support.
• Installation, Troubleshooting & Maintenance of the below Hardware:
  • Laptops.
  • Desktops.
  • MFP Printers.
  • VOIP Hardware.
  • Networking Hardware (Wired & Wireless).
• Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Systems Administrator where necessary, quickly, and effectively.

Personal Attributes

• Must be able to work under pressure.
• Must be able to address multiple calls simultaneously and prioritize accordingly.
• Must be Self-Motivated and able to work under general supervision, with close attention to detail.
• Must be a good Team Player as the nature of the role requires comfortable interaction and liaison with Management, Co-Workers, and clients.

• Ability to produce accurate results within prescribed deadlines.
• Neatness in work essential.
• Passion for the IT Industry.
• Results driven, positive and professional disposition.
• Client service skills and customer approach.
• Excellent Interpersonal; verbal and written communication skills.
• Problem Solving and Troubleshooting skills essential.
• Excellent time management skills.
• Positive, confident approach to work and colleagues.
• Honest and reliable.
• Self-Motivated.
• Sober Habits.
• Drivers license and own transport essential.

Technical Knowledge and Skills

Experience and Qualifications

• Proficient with Windows Desktop Operating Systems (Windows 8 / 8.1/ 10 / 11).
• Proficient with Microsoft Office Applications (2010 / 2013 / 2016 / 2019 / 2022).
• Proficient with Microsoft 365.
• Basic TCP/IP Networking knowledge essential
  • DHCP.
  • DNS.
• Experience with various Internet Connectivity Mediums essential:
  • ADSL.
  • 3G / LTE.
  • Fibre.
  • Microwave.
• Experience with Enterprise Antivirus packages essential:
  • ESET Endpoint Protection.
• Technical experience with Pastel Accounting & Pastel Payroll advantageous.
• Minimum of 2 years in a Desktop Support environment.

Package Offered

This position will attract a Market Related salary according to qualification and experience gained.