Service Tech / Dishwashing , Washing Machines

SERVICE TECHNICIAN

BASED PORT ELIZABETH

To provide a professional installation and maintenance of dosing equipment to customers.

KEY PERFORMANCE AREAS

Business Development

• Maintain brand reputation and ethos of business in a professional manner.
• Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
• A client call planner must be completed and repeated in a 4-to-6-week cycle.

Customer Relationship Management

• Complete Repsly service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
• Complete Laundry load count & calibration report. Ensure information is recorded on relevant excel spreadsheet to allow for Costing forecast.
• Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
• Build a relationship with all key people within the client portfolio. (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
• Always provide prompt service and assistance.
• Assist with deliveries to customers in unforeseen circumstances.
• Attend to customer needs concerning the best suited products and their efficient use.
• Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
• Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
• Demonstrate the companys consultative sales approach; leverage hands-on service to enhance our total value to the customer.
• Provide emergency service coverage after hours to all customers.
• Build relationships by providing customers with innovative products, sales demos, regular maintenance service and ongoing training.
• Learn customers operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.

Communication and Feedback

• Attend and participate in all sales meetings.
• Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
• Submitting a weekly sales/technical report to Sales Manager.
• Adhere to Company Data and Communication Policies.
• Use prescribed templates where available.
• Comply with deadlines where set/required.

Administration Services

• Assist the Debtors department with the following up of monies when required to do so.
• Ensuring that new clients have the correct cash or credit application forms completed.
• Provide updated client contact information.
• Manage product merchandizing in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
• Ensure HSE standards (as relating to our product supply) are maintained on client sites.
• Perform Stock Management and stock taking on a regular basis where required to do so.

Self-Development

• To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
• Strive continually to keep abreast of changes in the industry.
• Attend all training courses as provided by the company from time to time.

Personal Attributes

• Presentable with excellent communication and coordinating skills.
• Be able to work accurately, with good attention to detail.
• Ability to work independently but also as a team player.
• Be able to cope well under pressure. Ability to meet deadlines.
• Methodical, systematic and technical minded.
• Healthy, Positive and Self-Motivated individual.
• Emotional maturity and professional integrity.
• Excellent spoken and written communication skills.
• Honest and reliable.

Experience and Qualifications

• Grade 12.
• Technical qualification will be advantageous.
• Experience in the installation and maintenance of laundry dosing equipment.
• Programming of laundry machines.
• The installation of dish machine and chemical dosing units.
• Experience in the maintenance and repairs of industrial dish-machines.
• Hands on, ability to roll-up sleeves and work with team members.
• A keen eye for detail and desire to troubleshoot/probe further.
• Valid drivers license and reliable transport.

Computer Literacy

• Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.)
• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.)