Looking for L1 - L2 technician for our client based in Dubai 

Responsibilities:

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues, including but not limited to desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain computer systems, software applications, and network devices.
• Assist with user account management, including creating, modifying, and disabling user accounts.
• Respond to and resolve support tickets within established SLAs, ensuring high levels of customer satisfaction.
• Collaborate with team members to identify and implement solutions to recurring technical problems.
• Escalate complex issues to higher-level support personnel when necessary.
• Maintain accurate documentation of all support activities, including troubleshooting steps, resolutions, and user information.
• Participate in the development and delivery of user training sessions and workshops.
• Stay updated with the latest technology trends and advancements to enhance technical skills and knowledge.
  
  Requirements:
• High school diploma or equivalent; additional technical certifications or degrees are a plus.
• Proven experience as an L1 - L2 Technician or a similar role.
• Strong knowledge of computer hardware, software, and networking systems.
• Proficient in troubleshooting and resolving technical issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Familiarity with operating systems such as Windows and Mac OS.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team, managing multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing technology and work in a fast-paced environment.

Note : Only shortlisted candidates will be contacted. The candidate should be available to join immediately.