Looking for a Guest relations agent for our client based in Dubai. 

Requirements :

• Review arrival lists to welcome guests
• Attend all the guest and answer their inquiries
• Help prepare welcome folders with collateral (e.g. business service, area description)
• Provide information about the offerings, business services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks
• Address customer concerns and escalate to the guest relations manager when needed
• Prepare weekly and monthly reports
• Ensure compliance with health and quality standards 

Requirements 

• Experience as Guest Relations Agent for at least a year
• Proficiency in English and knowledge of Russian language is a plus
• Should be able to join immediately. 

Note: Only shortlisted candidates will be contacted and the candidate should be available in UAE for a face-to-face interview with our client.