Service Desk Manager

Jobbex, a company that empowers people & organizations by matching great talents togreat projects is looking for the next Service Desk Manager to support one of our clients

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

Responsabilities:

• Establish and manage a new IT Operations Center (Service Desk), ensuring smooth implementation.
• Develop and enforce ITIL-based processes, including support models, workflows, and escalation paths.
• Define capacity management strategies, including team size estimation and resource allocation.
• Lead and mentor the Operations Management Team (TTS) to optimize service efficiency.
• Monitor and improve OLAs, SLAs, and KPIs to maintain high service quality

Youll be a great match if you have:

• Available to travel for the first 2 months
• 5+ years of experience in Service Desk Management & IT Operations.
• Proven team leadership or tech lead experience in enterprise IT environments.
• Strong expertise in ITIL frameworks, service management, and IT operations strategy.
• Experience defining and managing SLAs, OLAs, and performance metrics.

Enthusiastic?

Apply and lets talk!