Service Manager SAP

Jobbex, a company that empowers people and organizations by matching great talent with great projects, is looking for the next SAP Service Manager to join one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

Responsibilities:

• Oversee end-to-end delivery of SAP services (support, enhancements, and projects).
• Act as the primary point of contact for clients regarding SAP service performance and escalations.
• Ensure that SLAs and KPIs are met across the SAP service landscape.
• Coordinate internal teams (functional and technical SAP consultants) and external partners to ensure consistent service delivery.
• Drive continuous improvement initiatives and service optimization.
• Manage service reviews, reporting, and communication with stakeholders.
• Support transition planning, cutover, and service onboarding when new solutions or modules are implemented.

Requirements:

• Proven experience (5+ years) in SAP service delivery management or similar roles.
• Solid understanding of SAP modules and system architecture (ECC, S/4HANA, or others).
• Strong customer relationship and stakeholder management skills.
• Experience with ITIL processes and service management tools.
• Excellent organizational and communication skills.

Enthusiastic?

Apply and find out more!