Service Delivery Manager

Jobbex, a company that empowers people and organizations by matching great talent with great projects, is looking for the next Service Delivery Manager to join one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

What you'll be doing:

• Act as the main point of contact for the client and services
• Design and manage governance processes, reporting, KPIs, and service reviews
• Collect and share client feedback for continuous improvement
• Oversee operational activity (ITSM tools, Grafana) and lead crisis management
• Identify service expansion opportunities through data and trend analysis

You'll be a great match if you have:

• Higher education (preferred)
• Certifications/training: ITIL, ISO 20000, Cisco CSM, PMP, Cloud (Azure/AWS/GCP)
• Technical knowledge (high level) in networking, IT infrastructure, cloud, and applications
• Strong communication, autonomy, and stakeholder management skills
• Analytical mindset, with experience in KPIs, Power BI (or similar tools)
• Fluent in Portuguese and English

Enthusiastic?

If this opportunity sounds like your next challenge, apply and lets talk!