Boutique Manager - Luxury Watch

Responsibilities:

• Plan and manage all aspects of boutique operations including but not limited to inventory control & stock allocation for selected brands; expense control & loss control; sales maximization; manpower management & planning & visual merchandising
• Ensure strict adherence to all security SOPs
• Optimize sales performance and stores profitability
• Achieve boutiques sales target and drive the team to achieve individual sales targets
• Act as a bridge between Management and team members, ensuring all information are relayed in an accurate & timely manner
• Attend bi-monthly sales meeting with internal stakeholders
• Coordination with Brand agents and internal/external stakeholders
• Lead and develop a team of customer-oriented, highly motivated and dynamic employees
• Work closely with Management team on recruitment and identify potential candidates/employees for future career development
• Analyze sales reports and come out with action plans for improvement
• Conduct regular performance check-ins with team
• Proactively contribute suggestions for in-store activations and sales strategies to drive traffic and sales to the boutique
• Increase owns market awareness and provide feedback to Management; be kept up to date with the recent market trends within the luxury industry
• Ensure the team is well-versed with the Companys systems (e.g. Business Central, CRM, after-sales)
• Coach and mentor employees to improve product and sales knowledge
• Ensure in-store training on product & brand knowledge are conducted in a timely manner
• Facilitate the sharing of knowledge after each Brand training within the stipulated timeframe
• Manage CRM system and ensure as much information are collected from clients

Requirements:

• Diploma or Degree holder
• Minimum 5 - 8 years of managerial experience in the luxury retail industry with a proven track record of achieving sales targets
• Have client list or experience to serve - build - engage clients is advantage
• Excellent leadership & team management skills
• Confident, articulate and possesses excellent interpersonal skills
• Strong sense of responsibility and ownership
• Proficient in Thai and English
• Sales-driven and self-motivated
• Basic proficiency in Microsoft Office