Call Center Inbound - Omnichannel

Main duties:

Answering phone calls, responding to chats and emails from consumers, offering product and service information, managing problems and complaints

Responsibilities:

• Answering phone calls, chats, and emails from clients across all means provided by the firm.
• Providing clear information about products, services, and answering client queries
• Coordinate and follow up on customer issues.
• Maintaining a polite and friendly demeanor to ensure customer satisfaction.
• Quickly addressing consumer issues and complaints.
• Maintaining client contact information in the organization's system 
• Making suggestions to improve services based on feedback 
• Consistently managing contacts across several media.
• Working with other departments (Sales and after-sales service,Several support departments)

Qualifications:

• Male or female, 25-35 years old 2. Bachelor's degree or higher
• At least one year of experience working in a call centre.
• Effective communication and writing skills
• Ability to tackle current difficulties.
• Proficiency with computers, Microsoft Office programs, and internet communication tools
• Excellent teamwork skills and the ability to work in shifts.
• Enjoy service job and want to grow professionally.