Sales Supervisor

Responsibilities:

• Maximize every sales opportunity and provide exceptional customer service.
• Perform daily CRM tasks, including collecting prospective client details, recruiting new customers, and retaining existing ones.
• Adhere to company policies by following all sales and operational processes and requirements.
• Conduct daily stock checks and prepare sales reports.
• Oversee the teams daily operations and ensure smooth workflow.
• Address customer inquiries, handle complaints, and manage after-sales services.
• Assist in onboarding new team members and support the Boutique Manager in assigning tasks.
• Lead and manage the team to maintain service standards and operational excellence.
• Mentor and guide team members to achieve goals and enhance their skills.
• Foster teamwork by respecting, supporting, and collaborating effectively with all members.
• Prioritize and organize tasks to manage the teams workload efficiently.
• Collaborate with the marketing team to support events, activities, and visual merchandising changes.
• Ensure the boutique maintains optimal conditions, including cleanliness, safety, and security.

Qualifications:

• 4-5 years of experience in retail operations, preferably in the jewelry or high-end luxury retail sector, with a proven track record of success.
• Sales-driven and results-oriented.
• Exceptional customer service, communication, and interpersonal skills.
• Self-motivated, team player with a positive attitude, creativity, and effectiveness.
• High integrity with strong ethics and values.
• A collaborative team player with a can-do mindset.