GM - After Sales

Position Summary:
The General Manager - Electric Vehicle will oversee the overall after-sales operations, ensuring exceptional service delivery and customer satisfaction. This role encompasses three core areas: training, central parts department management, and central service department oversight. The ideal candidate will be a hands-on leader capable of setting up and implementing department functions, even in the absence of a subordinate team.

Key Responsibilities:

1. Training Development and Implementation:
   • Design and conduct technical and non-technical training programs for staff and service personnel.
   • Assess training needs and develop training materials to enhance employee skillsets.
   • Monitor and evaluate training effectiveness to ensure alignment with company standards and customer expectations.
2. Central Parts Department Management:
   • Oversee inventory management, including warehousing and parts procurement.
   • Establish efficient processes for inventory control and parts distribution to ensure timely availability.
   • Collaborate with suppliers and vendors to maintain optimal inventory levels and reduce costs.
3. Central Service Department Oversight:
   • Manage the repair processes, warranty claims, and customer complaint resolution.
   • Ensure compliance with service quality standards and industry regulations.
   • Develop strategies to enhance customer satisfaction and loyalty.
4. Department Setup and Implementation:
   • Act as a pilot team leader to establish and implement new departmental functions.
   • Create workflows and processes to streamline operations and improve efficiency.
   • Collaborate with cross-functional teams to align service delivery with overall business objectives.
5. Reporting and Analysis:
   • Monitor key performance indicators (KPIs) related to after-sales operations.
   • Prepare regular reports for senior management on departmental performance and areas for improvement.