Operations Executive

• Enhance processes and strategies to improve efficiency and reduce costs.
• Plan annual tasks aligned with organizational goals.
• Lead and develop the team to meet targets.
• Design training programs and motivate the team for better performance.
• Ensure operations meet standards.
• Resolve issues and provide guidance to the team.
• Analyze data to optimize processes.
• Prepare performance reports and recommend improvements to management.

Qualifications

• Bachelor's degree in Business, Management, Hospitality, or related fields.
• Minimum 3-5 years of experience in Operations Management or Customer Service with strong leadership skill.
• Strong understanding of customer experience and journeys.
• Passion for process improvement and innovation.
• Proficient in English is a plus.