Fraud Prevention Manager

About the Client

Financial Services (Digital Asset)

Location

Bangkok, TH (MRT Line)

Responsibilities:

• Deliver and enhance fraud prevention strategy for the prevention or minimization of fraud risks
• Establish the Companys vision for fraud mitigation, and lead a team focused on preventing fraud and money laundering
• Oversee the hiring and training of customer protection personnel to ensure an effective team
• Set customer protection team policies, procedures, and objectives
• Ensure team members of a fraud investigation unit maintain a high level of integrity in performing job duties
• Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks
• Assist the operation teams in managing fraud events and ensuring proper/timely escalation
• Identify relevant emerging risks and fraud-related trends
• Create education and training materials for employees and customers on common fraud trends and techniques
• Maintain records of all investigative operations and the analysis results

Qualifications:

• Bachelors degree in any related field.
• Minimum 5 years of experience in fraud-related role and at least 3 years in management level
• Background in KYC/AMLO regulations, Digital Assets Market, Capital Market, or Financial Market
• Experience working in the cryptocurrency field or financial services is preferred
• Strong English and Thai communication skills
• Solid foundation in data analyzation, root cause, and learning-need analysis by using various data sources
• Project management and planning skills
• Strong mentoring, prioritizing, task-delegate, and coaching skills
• Strong leadership qualities with excellent communication and interpersonal skills