Customer Experience

Duties and Responsibilities:

1. Customer Journey Mapping: Design and optimize customer journeys to align with customer needs and expectations.
2. Feedback Analysis: Analyze customer feedback data and propose improvement measures.
3. Cross-Functional Collaboration: Work closely with marketing and sales teams to enhance service effectiveness.
4. Industry Trend Monitoring: Stay updated on industry trends related to Customer Experience and apply them to the organization.
5. Reporting: Prepare reports and summarize customer experience performance.

Collaboration with Other Departments:

• Sales
• After-sales Service
• Marketing
• Various support departments

Qualifications:

1. Age and Gender: 30-35 years old, male or female
2. Education: Bachelor's degree in Marketing, Business Administration, or a related field.
3. Experience: Minimum of 2-3 years of experience in Customer Experience.
4. Skills: Excellent communication and analytical skills.
5. Language: Proficiency in English.
6. Knowledge: Knowledge of CRM and Customer Journey Mapping.