We're looking for Romanian speaking Customer Service Advisors to join our client's team in the beautiful Sofia!

What you'll do:

• Provide the highest level of support to our customers via phone and email on a range of issues;
• Give accurate, valid and complete information by using the right procedures;
• Be the owner of the customer query and ensuring a timely resolution and response;
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
• Create amazing customer experience that people value and we are proud of;
• Be responsible to follow the direction of management and provide feedback

What's the offer:

• Health Coverage and Private Health Care.
• Attractive Salary package.
• Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
• Additional payment for night hours work (if applicable) as per approved company program
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
  
• Medical plan: health and dental care
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services
• Relocation support package for candidates outside Sofia.

What we're looking for:

• Romanian C2
• English B2
• Ability to resolve customer concerns and create a seamless customer experience.
• Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
• Ability to walk customers through complex procedures from start to finish.
• EU Citizenship / Bulgarian residence card.

Don't miss this incredible opportunity! Apply now!