Customer Support Specialist

Job Description:

The Customer Support Specialist team serves as a single point of contact for our strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support environment. This role will be responsible for building and maintaining an exceptional operational relationship with customers by coordinating all aspects of the our processes including cross/upsell, quote & producing an accurate invoice in a timely, consistent and quality manner.

Responsibilities:

Coordinate and process all inbound requests in a timely, consistent and quality manner

Track all customer touchpoints in our CRM (Salesforce)

Build and maintain operational relationships with each customer driving revenue growth retention and call position

Maximize/generate additional revenue by upselling/cross selling solutions while providing a best in class customer service & experience

Proactively identify customer needs or challenges and collaborate with Customer Solutions Dept. leadership team to resolve

Contribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures.

Maintain established team Key Performance Indicators regarding response time, quality, retention & revenue growth

About Us

Jill Frisch & Freeze Minimart, where unparalleled convenience meets exceptional quality. We have been at the forefront of the retail industry, steadfastly serving a diverse and growing global community. Our odyssey commenced with a visionary mission: to craft an all-encompassing shopping sanctuary meticulously tailored to the evolving desires of our customers.

Through relentless dedication and an unwavering commitment to innovation, we have burgeoned into an eminent enterprise, revered as the quintessential haven for an extensive array of fresh produce, gourmet delicacies, household staples, and beyond. Our zeal for excellence is perpetual; we are devoted to incessantly broadening our assortment of premium products and elevating the customer experience to unprecedented heights.

As a family-founded conglomerate, we cherish the deep-rooted connections we have cultivated with our esteemed patrons. It is with immense pride that we continue to nurture these bonds, ensuring that Jill Frisch & Freeze Minimart remains eminent emporium for all shopping endeavors.

Professional Background

1-3 years of customer service or sales experience required

Educational Background

High School Graduate or GED required. Bachelors Degree, Associates degree, or comparable experience preferred

Condition of Employment

Experience leveraging CRM platforms like Salesforce as part of daily functions

Skills

• Passion for customer service
• Ability to sell complex products and customer solutions
• Adapts to changing business and customer needs
• Self-motivated to achieve goals and deliver results
• Communicate professionally and effectively with all levels of the organization
• Drive results through teamwork and business processes
• Ability to organize and manage multiple priorities
• Strategic thinking and problem-solving ability
• Problem analysis and problem resolution at both a strategic and functional level

Compensation:

$21 - $29 an hour with potential for quarterly incentive plan

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Jill Frisch & Freeze values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Building Your Financial Future

401(k) plan with company match

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Work Location: Remote

Work Remotely:

• Yes