Bilingual Medical Interpreter I

At VEBT, employees are our No. 1 investment. We are looking for a high functioning, detail-oriented professional who can juggle various tasks with accuracy and is interested in molding their career with an award-winning, growing company.

Duties and Responsibilities:

- Serves as primary contact to provide Spanish interpretation for the coordination of medical services and patient issues.
- Interpret idioms, nuance and metaphors in conversations.
- Takes referrals from adjusters, case managers, & sales representatives following the software procedures throughout the continuum of care
- Processes a high volume of patient inquiries using a software, and resolves a targeted percentage of those inquiries
- Troubleshoots patient and/or customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve problems while actively listening and concisely translating the correct intent and meaning of the native speakers’ and non-native speakers’ conversation.
- Utilizes appropriate tracking tools, i.e. authorization logs, Outlook Calendar or Task function, to ensure follow-up on critical timelines as outlined in the procedures for obtaining evaluations/notes, tracking authorizations, and contacting carriers
- Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
- Tracks and documents inbound support requests involving workers compensation, healthcare, medical and legal terminology.
- Updates patient information and ensures accurate entry of contact information
- Provide guidance and/or mentoring to less experienced coordinators
- Provides an outstanding experience to customers and patients at all times

Qualifications:

2 years of post-high school education or 3+ years of experience is required for this role
Associate or Bachelor’s degree is preferable; or the equivalent combination of education, training, and work experience
Certification or accreditation from a reputable interpretation institution is a plus
Minimum of 1 year of prior translating experience is a plus
Prior experience with insurance and/or healthcare industry is a plus

This is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.