IT Help Desk Support

At VEBT, employees are our No. 1 investment. We are looking for a high functioning, detail-oriented professional who can juggle various tasks with accuracy and is interested in molding their career with an award-winning, growing company.

About this position:

VEBT is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

Duties and Responsibilities:

• Provide frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
• Perform PC repairs, upgrades and reimaging on Dell Desktops and Dell Latitude Laptop systems
• Set up new workstations and relocating existing ones
• Manage inbound support requests and software upgrades/rollouts
• Respond to calls from employees regarding technical issues

Requirements:

• PC and Network knowledge/experience required
• IT-related college degree or professional experience required
• Exceptional customer service skills and a passion for helping others
• Ability to multitask in a fast-paced environment with changing priorities
• Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus

This is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.