Director of Emergency Communications

At VEBT, employees are our No. 1 investment. We are looking for a high functioning, detail-oriented professional who can juggle various tasks with accuracy and is interested in molding their logistics career with an award-winning, growing company.

Responsibilities and Duties:

• Serves as the Director of the Lake County Sheriffs Office 9-1-1 communications center, which is responsible for providing 9-1-1, dispatch services for the Sheriffs Office.
• Responsible for working with the Sheriffs Office Command Staff to establish the agencys mission, goals, objectives, and long-range plans.
• Implements mission and objectives on a day-to-day basis and exercises judgment and discretion in assigning and adjusting the work of personnel to achieve the mission of the Sheriff.
• Responsible for the overall operation of the 24-hour communications center, agency technologies, physical facilities, written directives and rules and regulations.
• Provides leadership to the centers personnel in meeting the goals and objectives of the center; identifies training and evaluates career growth of personnel to support the mission of the Sheriff.
• Communicates effectively, orally, in writing, and via various forms of electronic media, with all supervisory and line level staff.
• Makes recommendations to the Sheriffs Office Command Staff for the proper resources (staff and equipment) to achieve the mission of the Sheriff.
• Prepares the recommended operational budget, participates in on-going budget planning, other fiscal operations, daily administration, record-keeping, and adherence to fiscal policies established by the Sheriffs Office; adjusts the objective and operations of the Communications Center as necessary within the budget and fiscal policies.

Qualifications:

• Directs, evaluates, guides, and controls activities of staff; oversees appropriate scheduling and allocation of personnel to meet the mission of the Lake County Sheriff.
• Supervises shift managers and oversees hiring, promotions, performance review and disciplinary aspects of the communications center.
• Develops emergency and contingency plan/response to emergency situations and modify plans, actions, and decisions considering the prevailing circumstances.
• Develops and implements policies and procedures.
• Analyzes and implement plans to improve efficiency and effectiveness.
• Represents the  Sheriffs Office to external agencies and facilitates compliance efforts as necessary.
• Assists in coordination, planning, training, and implementation of all operational-related systems.
• Ensures all agency personnel are properly and appropriately trained for their individual job functions.
• Establishes and complies with all orders, policies, procedures, rules, and regulations of the Sheriffs Office.
• Follows written and verbal instructions.
• Ability to fulfill duties, as necessary, of a telecommunicator.
• Performs any other duties as assigned by the Sheriffs Office.

Education or Other Requirements

• Requires a Bachelors degree from an accredited university in public safety communications, emergency management or a related field. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered.
• Preferred requirements include a Masters degree in public administration, business administration or related field.
• Current Certificate for Emergency Medical Dispatch (EMD).
• Certificate of Incident Command System (ICS) training for ICS 100, 200, 300, 400, 700, and 800 must be obtained within 12 months from date of hire.
• Several years of increasingly responsible experience in a multi-position, multi-jurisdictional public safety communication operations position, with three of those years in a supervisory or administrative capacity.