Client Services Consultant

At VEBT, employees are our No. 1 investment. We are looking for a high functioning, detail-oriented professional who can juggle various tasks with accuracy and is interested in molding their logistics career with an award-winning, growing company.

Duties and Responsibilities:

• Lead and assist with the implementation of the Management solution for both new and existing client.
• Manage a portfolio of client accounts includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue
• Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
• Opportunities to support sales efforts includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material
• Work with clients to identify, define, prioritize, and implement new system functionality
• Lead web-based and on-site training for both new and current clients
• Work closely with cross departmental teams to resolve issues in a timely manner
• Demonstrate initiative to taking on increasingly challenging projects

Qualifications

• Bachelors degree in communications, business, finance / accounting or related area of study
  
• 3+ years direct experience supporting clients via phone / email / in person, managing client accounts, and implementing software/systems
• Customer Service experience
• Comfortable presenting to large groups
• Microsoft Excel skills required

This is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.