CFD Fintech Customer Services & Operations Support | Vietnam

Our client is a regulated entity with ASIC (AU) and VFSC (Vanuatu) licenses. The headquarter in Australia since 2011 with international offices and 200 professional team across the regions. They offer a variety of CFDs across different asset classes (FX, Crypto, Indices, and Commodities) to help clients diversify their portfolios and seize opportunities in global markets.

The VN team currently with 15 members from Sales, Marketing and HR. And now they are expanding the CS & Operations and Accounting teams with additional 10 new headcounts.

Rotating monthly Shift

• 8.00 am to 5.00 pm / 3.00 pm to 12.00 am / 11.00 pm to 7.00 am (Monday to Sunday)

Candidate with CS Team Management experience will be considered as Managerial position

Job Responsibilities

• Handle processing of customer application forms from all channels.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Verify and process necessary documentation, ensuring compliance with regulatory requirements.
• Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex
• customer issues or escalate them to appropriate departments for resolution.
• Collaborate with cross-functional teams to address customer concerns and share insights.
• Managing day-to-day tasks associated with delivering exceptional customer support and satisfaction.
  

Job Requirement 

• At least 1 year working experience in similar role.
• Experience in a call centre or customer support environment is preferred.
• Proficiency in Microsoft Office and CRM systems is an added advantage.
• Ability to handle multiple task on hand and handle high volumes of work
• Familiarity with FX / CFD industry can be an added advantage.
• Must able to reading and writing in English.
• Ability to read and write in Chinese is an added advantage.