Customer Service Representative - Mandarin

We are seeking a Customer Service Representative who speaks English and Mandarin to join our client's Customer Support Team and relocate to Bali, Indonesia (relocation provided)

If you have excellent English & Mandarin language skills (verbal and written), strong communication and administration skills, a customer-focused approach, attentiveness, a positive attitude, and a relevant permit to work in Indonesia then this job might be for you.

Role and Responsibility:

• Handling incoming phone calls and emails from website users
• Acting as an intermediary between the customers and accommodations
• Managing reservations, special requests, and complaints and finding solutions to
  website users´ inquiries

Your profile:

• Excellent written and verbal language skills specifically in English & Mandarin
• Strong customer service focus
• Prior work experience in a customer service/service/sales organization is appreciated
• Excellent written and verbal communication skills
• Basic computer knowledge
• Ability to work in a team
• Ability to work in shifts
• Punctuality and attention to details
• Problem-solving capabilities