Head - QA/QC (Furniture Production)

Overall Purpose of the Role:

• Strategic and tactical responsibility for implementing Quality strategy and strategic operational goals to exceed customer expectations for product quality, cost and delivery, optimizing production quality levels and supporting operational excellence.
• Work closely with internal and external key stakeholders, manufacturing and customers regarding technical support of their activities. 
• Responsible for all areas of the Quality function and provide support within Operations. 
• Lead and develop the Quality Management system, striving for best in class products and business practices to deliver to the customers expectations, managing teams and projects across the business. 
• Provide clear leadership and vision, inspire and motivate staff to achieve excellence and mentor them as they develop new skills. 
• Monitor and report Key Performance Indicators across all areas of the business to ensure that all projects are delivered on cost and on time to the highest quality standards. 
• Ensure Health, Safety and Environmental issues are prioritized and facilitate Lean Business and drive Continuous Improvement across all quality related areas of the business in line with the strategy.

Key Responsibilities:

• Overall responsibility for Quality activities across the business.
• Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
• Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner.
• Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities.
• Contribute to overall business strategy and annual budget process