General Manager - Malls

Our client is a leading and award-winning developer based in Dubai, UAE. With 11K+ residential units sold and thousands of homes successfully delivered to local and international investors and end users, the developer prides itself on its construction-driven approach, its portfolio of luxury developments across Dubais most sought-after residential destinations, and its commitment to transparency and customer centricity.

They are looking to hire a General Manager for two malls in Dubai South and near IMG World, for which this resource will help conceptualize, design, project manage and operationalize the Malls, with the leasing/commercials and operate as P&L Head, finally leading up to a COO role for the Malls Division of the group.

Key Tasks & Responsibilities

• Develop and implement long-term strategies to drive the mall's growth, including tenant mix, marketing initiatives, and customer engagement.
• Prepare, manage, and oversee the mall's annual budget, ensuring profitability and cost-effectiveness.
• Lead the leasing strategy, working closely with the leasing team to attract, negotiate, and manage tenant leases.
• Ensure a high-quality tenant mix by aligning with market demands and ensuring tenant retention.
• Oversee daily operations of the mall, ensuring that all departments (security, housekeeping, maintenance, etc.) function efficiently.
• Develop marketing strategies, promotions, and events that drive footfall, increase sales, and enhance the mall's image.
• Implement strategies to improve customer satisfaction and experience, ensuring the mall is a welcoming and enjoyable destination.
• Hire, train, mentor, and evaluate performance of all department heads and staff.
• Ensure the mall complies with local regulations, including health, safety, and legal standards.
• Regularly review safety protocols and implement emergency procedures, ensuring that staff are trained to handle potential crises.

Key Qualifications

• Bachelors degree in business administration, real estate, retail management, or a related field (masters degree preferred).
• 15+ years of progressive experience in mall/retail management with a proven track record of success.
• Proven experience in managing large properties, diverse teams, and multiple stakeholders.
• Exceptional communication, negotiation, and interpersonal skills.
• Financial expertise, including budgeting, forecasting, and cost management.
• Strong leadership and decision-making skills.
• Familiarity with retail leasing processes and contract negotiations.
• Ability to analyze market trends and consumer behavior to drive sales and improve customer experience.
• Experience in developing and implementing strategic plans to achieve financial and operational goals from scratch.